Privacy Policy

This Privacy Policy explains how Lucky 13 Ventures LLC dba SYCCO ("SYCCO," "we," "us," or "our") collects, uses, discloses, and protects information when you use sycco.ai, someoneyoucancounton.com, and any related applications, AI companion personas (including but not limited to Atlas, Nova, Sage, Luna, and Titan), and services (collectively, the "Service").

By using the Service, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree, please do not use the Service.

1. Information We Collect

1.1 Information You Provide Directly

• Account information: name, email address, username, password, phone number (if provided), and profile details.
• Payment information: billing details processed by our third-party payment processor(s). We do not store full payment card numbers on our own servers.
• Conversational and emotional content: messages, voice recordings, transcripts, prompts, and other content you share with your AI companion, including personal reflections, feelings, and emotional expression shared through features such as "Translate My Feelings."
• Communications: information you provide when contacting support, responding to surveys, or participating in promotions.

1.2 Information Collected Automatically

• Device and usage data: IP address, device identifiers, browser type, operating system, language settings, app version, and general location (derived from IP address).
• Interaction data: session length, feature usage, frequency of use, persona selection, and engagement patterns.
• Cookies and similar technologies: used for authentication, preferences, analytics, and (where applicable) advertising. See Section 7.

1.3 Information from Third Parties

• Information from identity providers if you sign in via a third-party account (e.g., Google, Apple).
• Information from analytics and infrastructure providers that support the Service.

1.4 Credit Information — Expressly Not Collected

The Credit Education Component offered through the Inner Circle Mastermind is educational only. Company does not collect, request, pull, or store credit reports, credit scores, credit file data, or any consumer report information from or about you. Company does not act as a credit repair organization, credit services organization, or consumer reporting agency with respect to the Service. If you obtain your own credit reports or scores from third parties, that information is not shared with Company through the Service.

2. How We Use Information

We use the information we collect to:

• Provide, operate, personalize, and maintain the Service, including generating AI companion responses.
• Process transactions and manage your account and subscription.
• Improve, train, and evaluate our AI systems and features (see Section 3 on AI processing).
• Communicate with you about updates, security alerts, and support requests.
• Detect, investigate, and prevent fraud, abuse, and security incidents.
• Comply with legal obligations.
• With your consent, send marketing communications (you may opt out at any time).

3. AI Processing and Companion Interactions

Because the Service involves AI-generated companionship and emotional support features, we want to be specific about how conversational data is handled:

• Your messages, voice input, and related content may be processed by our AI models (including third-party large language model providers) to generate responses.
• Conversation content may be used to train, fine-tune, and improve AI models within the SYCCO ecosystem. This means your interactions may help improve the Service's responses and personalization features. Conversation content is not sold to third parties or shared with third parties for their independent AI training purposes.
• Voice recordings, if applicable, may be transcribed and/or retained for 90 days to improve accuracy and personalization, unless you delete them or opt out.
• The Service is not a substitute for professional mental health care, therapy, or medical advice. If you are experiencing a crisis, please contact a licensed professional or emergency services in your location.

4. How We Share Information

We do not sell your personal information. We may share information with:

• Service providers who perform functions on our behalf (e.g., cloud hosting, AI model providers, analytics, customer support, payment processing), under contractual confidentiality and data-protection obligations.
• Legal and safety authorities when required by law, subpoena, or legal process, or to protect the rights, property, or safety of SYCCO, our users, or the public.
• Business transfers, such as a merger, acquisition, or sale of assets, subject to standard confidentiality protections.
• Affiliates, for the purposes described in this Policy.

We may share aggregated or de-identified information that cannot reasonably be used to identify you.

5. Data Retention

We retain personal information for as long as necessary to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. Conversational data is retained for the life of your account plus 90 days unless you request earlier deletion. You may request account and data deletion at any time (see Section 8).

6. International Users and Data Transfers

sycco.ai supports 50+ languages and may be used globally. If you access the Service from outside the United States, your information may be transferred to, stored, and processed in a country with different data protection laws than your own. Where required, we rely on appropriate safeguards (such as Standard Contractual Clauses) for such transfers.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you logged in and remember preferences.
• Analyze usage patterns to improve the Service.
• Support advertising and measure campaign performance.

You can control cookies through your browser settings. Disabling cookies may limit some functionality of the Service.

8. Your Privacy Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Delete your personal information ("right to be forgotten").
• Restrict or object to certain processing.
• Port your data to another provider.
• Withdraw consent at any time where processing is based on consent.
• Opt out of the sale or sharing of personal information (California residents, under CCPA/CPRA) — note: we state above that we do not sell personal information.

To exercise these rights, contact us at support@someoneyoucancounton.com. We may need to verify your identity before fulfilling a request.

EU/UK Users (GDPR): Our legal bases for processing include consent, contract performance, legitimate interests, and legal obligation. You have the right to lodge a complaint with your local data protection authority.

California Residents (CCPA/CPRA): You have the right to know, delete, correct, and opt out of sale/sharing of personal information, and to non-discrimination for exercising these rights.

9. Children's Privacy

The Service is not directed to children under 18, and we do not knowingly collect personal information from anyone under 18. The Inner Circle Mastermind, the Affiliate Program, and the SMS messaging program each require participants to be 18 years or older. If we learn we have collected information from a person under 18 without appropriate consent, we will delete it.

10. Data Security

We implement technical and organizational measures designed to protect your information, including encryption in transit, access controls, and regular security reviews. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. Third-Party Links and Services

The Service may contain links to third-party websites or integrate third-party services (e.g., payment processors, identity providers). This Privacy Policy does not apply to those third parties, and we encourage you to review their privacy policies separately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last Updated" date, and, where required by law, by providing additional notice.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:

Lucky 13 Ventures LLC dba SYCCO
Email: support@someoneyoucancounton.com
Address: 8301 West Washington Street, Unit 9, Peoria, Arizona 85345